top of page
Kobault Films Logo
Kobault Films Logo Text
IMG_2129-57.jpg

POLICIES

RETURN, REFUND, PRIVACY, DELIVERY, TERMS & CONDITIONS

IMG_9615-21.jpg

Our policies are built on our values. We will always try to do the right thing and respond positively to open, honest communication to resolve issues.

Ocean
  • RETURN POLICY

    Last updated: 05-15-2024

    REFUND POLICY

    Retainer fees are final and non-refundable unless cancelled by Kobault Films. All other sales are final and no refunds will be issued.

    If you have problems with your delivered product, please contact Kobault Films so that we may work together to find an amicable solution.

  •  

    House​ ​Rules
    Kobault Films​ ​is​ ​limited​ ​by​ ​the​ ​guidelines​ ​of​ ​the​ ​venue​ ​and​ ​event​ ​officials​ ​and/or​ ​management.​ ​Client agrees​ ​to​ ​accept​ ​the​ ​technical​ ​results of​ ​their​ ​imposition​ ​on​ ​Kobault Films.​ ​Negotiation​ ​with​ ​the officials​ ​for​ ​moderation​ ​of​ ​guidelines​ ​is​ ​the​ ​Client's​ ​responsibility;​ ​Kobault Films will​ ​offer technical​ ​recommendations​ ​only.
    Retainer​ ​and​ ​Cancellation​ ​Policy
    The​ ​retainer ​paid​ ​at​ ​the​ ​signing​ ​of​ ​the​ ​contract​ ​is​ ​non-refundable.​ ​If​ ​the​ ​Client​ ​cancels​ ​the​ ​terms of​ ​this​ ​contract​ ​more​ ​than​ ​30​ ​days​ ​prior​ ​to​ ​the​ ​event​ ​date,​ ​the​ ​remaining​ ​charges​ ​will​ ​not​ ​be​ ​owed​ ​and​ ​all payments​ ​already​ ​made​ ​above​ ​the​ ​security​ ​deposits​ ​will​ ​be​ ​refunded​ ​less material​ ​charges​ ​incurred​ ​up​ ​to time​ ​of​ ​cancellation.​ ​If​ ​the​ ​Client​ ​cancels​ ​less​ ​than​ ​30​ ​days​ ​prior​ ​to​ ​event​ ​date,​ ​all​ ​payments​ ​agreed​ ​upon in​ ​this​ ​contract​ ​will​ ​still​ ​be​ ​owed​ ​to​ Kobault Films​ ​by​ ​the​ ​Client,​ ​unless​ ​otherwise​ ​discussed.
    Pre-event​ ​Consultation/Confirmation
    The​ ​parties​ ​agree​ ​to​ ​a​ ​pre-event​ ​consultation/confirmation​ ​(by​ ​phone,​ ​email,​ ​or​ ​in​ ​person)​ ​at​ ​least​ 7 days​ ​before​ ​the​ ​event​ or project ​date​ ​in order​ ​to​ ​finalize​ ​the​ ​actual​ ​capture​ ​times,​ ​locations,​ ​Client​ ​request​ ​list, and​ ​confirmed​ ​timeline​ ​for​ ​the​ ​day.
    Image/Shot​ ​Requests
    Due​ ​to​ ​the​ ​unpredictable​ ​and​ ​uncontrollable​ ​nature​ ​of​ ​weddings, events, and people,​ ​Kobault Films​ ​can​ ​make​ ​NO guarantees​ ​regarding​ ​the delivery​ ​of​ ​any​ ​specific​ media,​ ​though​ ​Kobault Films​ and its representatives ​will​ ​make​ ​every​ ​reasonable​ ​effort​ ​to​ ​meet​ ​the​ ​desires​ ​of​ ​the Client.​ ​To​ ​that​ ​end,​ ​if​ ​specific​ ​content is​ ​requested,​ ​the​ ​Client​ ​must​ ​provide​ ​Kobault Films​ ​with​ ​a​ ​written​ ​list​ ​of​ ​people, groupings, subjects,​ ​or​​ ​shots​ ​that​ ​they​ ​feel​ ​are​ ​most​ ​important​ ​to​ ​them​ ​and​ ​allow​ ​for​ ​assistance​ ​in coordinating​ ​those​ ​shots​ ​to​ ​happen​ ​on​ ​the day​ ​of​ ​capture.​ ​It​ ​is​ ​the​ ​sole​ ​responsibility​ ​of​ ​the​ ​Client​ ​to point​ ​out​ ​specific people, groupings, subjects, or shots​ ​to​ ​Kobault Films ​representatives​.​ ​Kobault Films​ ​shall​ ​not​ ​be​ ​held​ ​liable​ ​or​ ​responsible​ ​for​ ​any​ ​persons​ ​present at​ ​the​ ​event ​that​ ​were​ ​not​ ​digitally captured.
    Exhibition​ ​and​ ​Promotion/Model​ ​Release
    Client​ ​grants​ Kobault Films​ ​to,​ ​without​ ​restriction,​ ​use,​ ​re-use,​ ​publish​ ​and​ ​re-publish​ content​ ​captured​ ​during​ ​the​ ​fulfillment​ ​of​ ​this​ ​contract,​ ​in​ ​whole​ ​or​ ​in​ ​part,​ ​separately​ ​or​ ​in​ ​conjunction with​ ​other​ ​videos,​ ​in​ ​any​ ​medium​ ​now​ ​or​ ​hereafter​ ​known,​ ​and​ ​for​ ​any​ ​purpose​ ​whatsoever,​ ​including (but​ ​not​ ​by​ ​way​ ​of​ ​limitation)​ ​illustration,​ ​promotion,​ ​advertising​ ​and​ ​trade.​ ​Client​ ​forfeits​ ​all​ ​claims​ ​to profits​ ​that arise​ ​from​ ​such​ ​use​ ​of​ ​videos.​ ​As​ ​a​ ​courtesy,​ ​Kobault Films ​will​ ​make​ ​every reasonable​ ​effort​ ​to​ ​contact​ ​the​ ​Client​ ​in​ ​the​ ​event​ ​that​ ​their videos​ ​are​ ​to​ ​be​ ​sold​ ​for​ ​profit or licensed,​ ​and​ ​the​ ​Client will​ ​be​ ​granted​ ​the​ ​right​ ​of​ ​refusal;​ ​however,​ ​if​ ​the​ ​Client​ ​is​ ​not​ ​able​ ​to​ ​be​ ​reached, this​ ​clause​ ​will​ ​serve​ ​as the​ ​full​ ​model​ ​release​ ​of​ ​all​ ​images​ ​as​ ​stated​ ​above.

    Copyright
    Kobault Films retains full ownership of all original media captured. This includes raw video files, unedited clips, and any other media recorded. The Client acknowledges that Kobault Films holds the copyright to this footage.
    Licensing
    The Client is granted a non-exclusive, perpetual, worldwide license to use the final delivered media for the purposes specified in the invoice. These purposes typically include promotional use, social media sharing, and personal use. The license allows the Client to showcase the video on their website, social media channels, and other relevant platforms. Kobault Films reserves the exclusive right to license all media captured. The Client may not sell, sublicense, or transfer the video to third parties without explicit written consent from Kobault Films.
    Any additional uses beyond those specified in the invoice require a separate agreement or negotiation. The compensation received by Kobault Films (as outlined in the agreement) covers both the services and the licensing rights granted to the Client.
    No additional fees are required for the standard usage outlined in the invoice. The Client indemnifies the Videographer against any claims related to copyright infringement arising from their use of the video.
    Completion​ ​Schedule
    Completion schedules vary based on subject and Client order and request. The completion timeline will be followed as noted in the invoice issued by Kobault Films per order.
    Retainer
    A​ ​signed​ ​contract​ ​and​ ​non-refundable​ ​retainer​ ​fee​ ​of​ ​$250.00​ ​are​ ​required​ ​to​ ​reserve​ ​the​ ​specified coverage​ ​and​ ​date.​ ​The​ ​retainer​ ​fee​ ​is applied​ ​towards​ ​the​ ​total​ ​amount​ ​due.
    Payment​ ​Schedule
    $250.00​ ​of​ ​total​ ​initial​ ​package​ ​cost​ ​is​ ​due​ ​at​ ​time​ ​of​ ​signing​ ​this​ ​agreement​ ​and​ ​serves​ ​as​ ​the​ ​non-refundable​ ​retainer​ ​fee.​ ​Balance​ payable​ ​in​ ​full​ ​is​ ​due​ ​at​ ​least​ ​one​ ​week​ ​prior​ ​to​ ​the​ capture​ ​date​ ​unless an​ ​alternate​ ​schedule​ ​is​ ​agreed​ ​upon​ ​in​ ​writing​ ​by​ ​Kobault Films​ ​and​ ​the​ ​Client.​ ​Services​ ​will​ ​not be​ ​performed​ ​unless​ ​payment​ ​is​ ​received​ ​in​ ​full.​ ​In​ ​the​ ​event​ ​of​ ​a​ ​late​ ​payment,​ ​AFTER​ ​the​ ​capture​ ​date, processing​ ​of​ ​media​ ​will​ ​not​ ​occur​ ​until​ ​payment​ ​is​ ​received. Exceptions are made for businesses that issue purchase orders.
    Limit​ ​of​ ​Liability
    Kobault Films ​warrants​ ​and​ ​declares​ ​that​ ​every​ ​effort​ ​will​ ​be​ ​made​ ​to​ ​provide​ ​high quality​ ​media ​services.​ ​In​ ​the​ ​unlikely​ ​event​ ​that​ ​the​ ​Kobault Films representative​ ​is​ ​injured​ ​or​ ​becomes​ ​too​ ​incapacitated to​ ​capture ​the​ ​event,​ ​Kobault Films​ ​will​ ​make​ ​every​ ​reasonable​ ​effort​ ​to secure​ ​replacement coverage.​ ​In​ ​such an​ ​event,​ ​Client​ ​releases​ ​Kobault Films ​from​ ​all​ ​terms​ ​of​ ​this​ ​contract​ ​and​ ​all​ ​payments​ ​received​ ​will​ ​be​ ​returned. If​ ​the​ ​situation​ ​should​ ​occur​ ​that​ ​a​ ​suitable​ ​replacement​ ​is​ ​not​ ​found,​ ​responsibility​ ​and​ ​liability​ ​is​ ​limited to​ ​the​ ​return​ ​of​ ​all​ ​payments​ ​received​ ​for​ ​the​ ​event.​ ​Kobault Films​ ​takes​ ​utmost​ ​care​ ​with​ ​respect​ ​to​ ​capture, transportation,​ ​and​ ​processing​ ​of​ ​digital​ ​media. However,​ ​in​ ​the​ ​unlikely​ ​event​ ​that media files ​have​ ​been​ ​lost,​ ​stolen,​ ​or​ ​destroyed​ ​for​ ​reasons​ ​within​ ​or​ ​beyond​ ​Kobault Films’​ ​control,​ ​the Company’s​ ​liability​ ​is​ ​limited​ ​to​ ​the​ ​prorated​ ​amount​ ​of​ ​the​ ​clips​ ​lost​ ​based​ ​on​ ​the​ ​percentage​ ​of​ ​total number​ ​of​ ​originals​ ​captured.​ ​In​ ​the​ ​unlikely​ ​event​ ​that​ ​a​ ​mechanical​ ​failure​ ​should​ ​occur​ ​to​ ​Kobault Films' equipment​ ​and​ ​we​ ​are​ ​unable​ ​to​ ​provide​ ​the​ ​Client​ ​with​ ​the​ ​agreed upon​ ​​services​ ​and/or​ ​products, responsibility​ ​and​ ​liability​ ​is​ ​limited​ ​to​ ​the​ ​return​ ​all​ ​payments​ ​received​ ​for​ ​the​ ​event.​ ​Kobault Films​ ​and​ ​the
    Client​ ​agree​ ​that​ ​the​ ​Company​ ​is​ ​not​ ​responsible​ ​for​ ​any​ ​other​ ​damages,​ ​emotional​ ​or​ ​otherwise.
    Rescheduled​ ​Event​ ​Dates
    If​ ​the​ ​Client’s​ ​original​ ​event​ ​date​ ​is​ ​postponed,​ Kobault Films​ ​is​ ​committed​ ​to​ ​working​ ​with​ ​the Client​ ​to​ ​make​ ​the​ ​rescheduling​ ​process​ ​as​ ​smooth​ ​as​ ​possible.​ ​Kobault Films​ ​will​ ​provide​ ​the Client​ ​with​ ​updated​ ​booked​ ​dates​ ​as​ ​often​ ​as​ ​requested.​ ​If​ ​the​ ​new​ ​event​ ​date​ ​is​ ​set​ ​for​ ​a date​ ​on​ ​which​ ​Kobault Films is​ ​already​ ​booked​ ​by​ ​another​ ​client,​ ​the​ ​retainer​ ​fee​ ​already​ ​paid​ ​by​ ​the​ ​Client​ ​for​ ​the​ ​original​ ​date​ ​will be​ ​forfeited by the Client.​ ​If​ ​the​ ​new​ ​date​ ​is​ ​set​ ​for​ ​a​ ​date​ ​on​ ​which​ ​Kobault Films​ ​is​ ​available,​ ​the​ ​Client will​ ​have​ ​priority​ ​to​ ​book​ ​the​ ​new​ ​date and​ ​the​ ​retainer​ ​fee​ ​paid​ ​for​ ​the​ ​original​ ​date​ ​will​ ​apply​ ​towards the​ ​new​ ​total.
    Deposit​ ​Schedule​ ​and​ ​Bounced​ ​Checks
    Kobault Films​ ​makes​ ​regular​ ​weekly​ ​deposits​ ​of​ ​client​ ​checks. However,​ ​occasionally​ ​there​ ​are delays​ ​that​ ​could​ ​cause​ ​a​ ​check​ ​to​ ​be​ ​deposited​ ​up​ ​to​ ​two​ ​weeks​ ​after​ ​the​ ​Client​ ​has​ ​written​ ​it.​ ​If​ ​there’s​ ​a possibility​ ​of​ ​insufficient​ ​funds​ ​in​ ​the​ ​case​ ​of​ ​a​ ​delay,​ ​it’s​ ​the​ ​Client’s​ ​responsibility​ ​to​ ​ask​ Kobault Films​ ​for​ ​notification​ ​prior​ ​to​ ​the​ ​deposit​ ​of​ ​their​ ​check. If​ ​a​ ​Client​ ​check​ ​is​ ​returned​ ​for​ ​insufficient funds,​ ​all work is halted until payment is made in full.
    Acceptable​ ​Payment​ ​Types
    Kobault Films ​accepts​ ​personal​ ​or​ ​business​ ​checks,​ ​cash,​ ​or​ ​money​ ​order.​ ​Checks​ ​should​ ​be​ ​made payable​ ​to​ ​Kobault Films.​ ​A mailing address will be made available upon request.

    Kobault Films also accepts online payments for an additional 5% fee. These payments may be made through the third-party online payment system accessible through the digital invoice and the Client Hub.
    Travel​ ​Fees
    Kobault Films​ ​reserves​ ​the​ ​right​ ​to​ ​charge​ ​the​ ​Client​ ​travel​ ​fees​ ​that​ ​will​ ​be​ ​discussed​ ​with​ ​the client​ ​and​ ​applied​ ​when​ ​deemed​ ​applicable, based​ ​on,​ ​but​ ​not​ ​limited​ ​to​ ​charges​ ​incurred​ ​while​ ​traveling to​ ​the​ ​capture​ ​location​ ​(such​ ​as​ ​hotel,​ ​airfare, rental​ ​car,​ ​gas, meals,​ ​supplies,​ ​etc),​ ​and appropriate​ ​compensation​ ​for​ ​time​ ​spent​ ​by​ ​Kobault Films​ ​representatives traveling​ ​to​ ​the​​ ​location.​ ​Travel​ ​above​ ​60​ ​miles​ ​round​ ​trip​ ​will​ ​be​ ​subject​ ​to government​ ​mileage​ ​rate​ ​of​ ​67​ ​cents​ ​per​ ​mile​ ​above​ ​60​ ​miles.​ ​Travel​ ​will​ ​be​ ​considered​ ​by​ Kobault Films​ ​prior​ ​to​ ​releasing​ ​invoice​ ​to​ ​client.​ ​Should​ ​travel​ fees​ ​be​ ​necessary,​ an estimate of travel costs will be provided with original invoice. Travel fees will be billed separately and are non-refundable. Travel fees aren't due until 6 months before project date. Travel will not be booked until travel fees are paid in full by Client and as such, the Client is encouraged to pay in full without delay.

    Style

    Client has spent a satisfactory amount of time reviewing Kobault Films' work and has a reasonable expectation that Kobault Films will perform the services in a similar manner and style unless otherwise specified. Kobault Films will use reasonable efforts to ensure the Client's desired services are produced in a style and manner consistent with Kobault Films' current portfolio and Kobault Films will try to incorporate any reasonable suggestion made by the Client. However, Client understands and agrees that:

    1. Every client and event is different, with different tastes, budgets, and needs;

    2. Digital media services are often subjective art and Kobault Films has a unique vision, with an ever-evolving style and technique;

    3. Kobault Films will use its artistic judgement when providing services for the Client, which may not include strict adherence to the Client's suggestions;

    4. Although Kobault Films will use reasonable efforts to incorporate the Client's suggestions and desires when providing the Client with digital media services, Kobault Films shall have final say regarding the aesthetic judgement and artistic quality of the services;

    5. Dissatisfaction with Kobault Films' aesthetic judgment or artistic ability are not valid reasons for termination of this Agreement or request of any monies returned.

    Provisions

    By continuing to work with Kobault Films, all parties have read these Terms and Conditions, understand its terms, and agree to be bound thereby. Any additions, deletions, or revisions must be made in writing and approved by all responsible parties. The parties agree that this contract is the complete and exclusive statement of the mutual understanding of the parties.

IMG_2287-78.jpg
ENTITY NAME: KOBAULT FILMS LLC
ZONING: #2024281
EIN: 99-3321741
CONTROL NAME: KOBA
SCC ID: 11704817
DBA: KOBAULT FILMS

KOBAULT FILMS LLC IS REGISTERED WITH HARBOR COMPLIANCE FOR FILING AND PRIVACY PURPOSES.

bottom of page